Frequently Asked Questions

Ordering & Payment

No, just a quick guest checkout — no account, login, or password required.

Stripe (credit, debit card, Apple Pay, or Google Pay), Zelle, or Venmo. Payment is due in full at the time you place your order.

Orders must be in by Monday at 11:59pm for that week’s Thursday pickup. Orders placed after the cutoff automatically move to the following week.

Reach out through our contact form — we’re happy to talk through larger or custom requests when our schedule allows.

Changes, Cancellations & Refunds

Yes, as long as you reach out before the Monday 11:59pm cutoff for that week — just message through the contact form or reply to your confirmation email and we’ll take care of it. Once the cutoff passes, your order has gone into production, so we’re no longer able to make changes.

Yes, as long as you let us know before Monday at 11:59pm — just message through the contact form or reply to your confirmation email — you’ll get a full refund, no questions asked. After that point, your order is already being baked just for you, so cancellations aren’t possible.

Yes, as long as you let us know before Monday at 11:59pm — just message through the contact form or reply to your confirmation email with the changes you’d like to make — we’ll do our best to accommodate!. After that point, your order is already being baked just for you, and modifications aren’t possible.

If you cancel before the Monday cutoff, yes — we’ll refund you in full to your original payment method or store credit. Once the cutoff passes and your order is in production, we’re not able to offer a refund, so it’s worth double-checking your order before Monday night.

Pickup & Delivery

Pickup is every Thursday in Lake Balboa, California. The exact address will be sent in your confirmation email once your payment is confirmed, since this is a home-based kitchen.

Life happens! Reach out as soon as you can and we’ll see what we can do — though since your order was baked just for you, we can’t guarantee a refund or replacement for a missed pickup.

We’re pickup-only for now, every Thursday — it’s how we keep everything fresh and small-batch. No delivery or shipping just yet, but that may change down the road.

Dietary & Allergies

Yes. Several flavors are available in Regular, Gluten-Free, and Vegan options.

Our kitchen handles nuts, dairy, eggs, and whey protein, and we’re not a certified allergen-free facility. If you have a serious allergy, please reach out before ordering — we’re happy to talk it through with you.